Our hospitals customer service excellence
Recently, I needed to call our local hospital to make arrangements to have some tests done prior to an appointment with a surgeon — it is a very large, Metropolitan Hospital — and I fully expected to be on the phone for quite a while. You know how those things go: you sit on the other end and listen to an endless list of menu choices, and then punch a bunch of buttons on your telephone and pray that you end up in the right department. Well, with our hospital things are different — they have installed one of those newfangled voice recognition systems, where all you do is simply tell the computer on the other end what department you need to speak with, and voila!, you’re there. I wish that every company or large-scale organization would be able to invest in a system like that!
